Delivery Guide

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How to make sure your delivery is smooth and simple

We know more than anyone that arranging delivery of a fridge freezer or a cooker into your home isn’t as straightforward as the postman dropping a parcel through your letterbox!

So we have made this simple step by step guide to help make sure your delivery is as smooth and simple as it possibly could be. Please take a minute to read it carefully and if there is anything that concerns you, Please get in touch!


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Being ready when we arrive

The morning of your delivery, we will call you with your estimated delivery timeslot. As we run a RAPID NEXT DAY DELIVERY service the best time to give your your delivery slot is the morning you are expecting your delivery.

You need to be at the delivery address to accept, sign for, and inspect the goods when we arrive. Just a word of warning, our delivery team are up with the Birds, deliveries can be 7am and last at 6pm.

 

 


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Gaining access to your property

These are some of the main reasons why deliveries don’t go to plan. Think about whether any of these applies to you and if you think they do or you’re not too sure, then don’t hesitate to give us a call for advice.

  • Is your property above ground floor? Our deliveries are made by one man only (to keep our prices as low as possible), so unless a lift is available we only deliver to ground floor properties (up to 3 steps is fine). Call us to ask for advice if this isn’t the case, as we can provide a two-man delivery service, but at extra cost.
  • Have you ordered a large item? Appliances such as a range cookers and American fridge freezers won’t fit through a standard width doorway; they typically require double doors (i.e. patio doors) for access.
  • Are there yellow lines or other parking restrictions on your road?
  • Is your property difficult to find? Is it down a narrow lane, or is it a new build which might be invisible to Sat Nav?

 

If there are access difficulties which prevent our driver from delivering the goods into your property, then you can always request that we drop the items off outside, or into a garage, for you to take inside yourself at your own convenience.


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Avoiding Damage to Your Property

Many kitchen and electrical appliances are bulky,heavy and fragile. Our highly experienced delivery team’s will take as much care as possible to avoid any damage when bringing items into your property.

But to help out, please make sure that they have unobstructed access to the place you want your goods left, and that any floor surfaces which might be liable to damage are covered.

 

 


Unwanted Items

We hope that you’re happy with the item that you’ve ordered, but we recognise that mistakes can happen. If you’ve ordered the wrong thing by mistake, then we will come and collect it and arrange an alternative.

All we ask is that you let us know within 7 days, and that the item is ‘as new’ (you haven’t used or installed it), and that it’s undamaged and complete with all the accessories and original packaging it arrived with.


 Damaged or Faulty Items

Although rare, from time-to-time items are delivered which have either been damaged somewhere in transit between the factory and your home, or which are faulty in some way. Please don’t install any damaged items, but instead contact us within 48 hours, together with a photograph of the damage (you can email these to us or use your mobile phone’s camera). We’ll arrange for a replacement as soon as possible.

If an item is faulty then we require an inspection by a manufacturer’s qualified engineer to either arrange for repair or a replacement.


 Unforeseen Circumstances

Despite our best efforts, occasionally there will be extraordinary circumstances which prevent us from turning up on time with your goods.

Things such as traffic accidents, extreme weather, vehicle breakdowns or just plain old human error might prevent us from getting the right goods to you, undamaged and on time.

This is why we strongly advise our customers not to book kitchen fitters until the goods are in your possession and you’ve inspected them.


 Old Product Collections

If you have requested an Old Product Collection, then we ask that the item is disconnected and outside your property when our delivery team arrives.