Extended Warranty Information
Faulty appliance? Don’t worry, we’ll fix it
Once you’ve taken our extended warranty we have got you covered. With Retracer Protect We’ll get your appliance working again by a certified repair centre. If we can’t repair it – we’ll replace itWhatever the appliance is, if it can’t be repaired, we’ll send out a brand new replacement, delivered free of charge to your address.
Accidental Damage Cover
If your product is damaged accidentally, Protect+ means you won’t have to pay for repairs/replacement.any. Includes parts, labour, call out and delivery charges, so you can rest assured there are no hidden costs.
No hidden costs
Includes parts, labour, call out and delivery charges, so you can rest assured there’s nothing to pay.
How much will it cost?
It depends on the appliance. The price is located on the product pages for each model.We can supply you with an extended warranty for your new domestic appliance.
We can supply either a 2,3,4 or 5 year service plan and with the Retra Protect + this includes accidental insurance. The Retra Service Plan starts when the manufacturers warranty runs out, the accidental insurance is for the full term of the warranty.
The Retacare warranty shown on the product pages includes the free standard manufacture warranty, your only paying for the additional years to complete the length chosen. For example if you choose a 5 year warranty on an appliance that has a standard 2 year warranty then you pay for 3 years. If you require Protect + accidental insurance you will be offer this by telephone at a small cost when we process the order.
With Retracare you will receive:
1. Protection against repair charges
2. Unlimited number of repairs
3. Damage caused by accident*
4. New for old repair product*
5. Simple claim procedure
Why would you buy an electrical product without a guarantee?
Retracare Service Plan offers an economic means of protecting yourself against sudden and unexpected repair bills for the duration of the Retracare plan. In most cases you can extend the initial period annually. Retra: the Trade Association for Independent Electrical Retailers has been established for 70 years and only offers this plan through it members.
VARIATIONS: Retra reserves the right to vary the terms & Conditions of the Retracare Service Plan in the event that there is a change in law or a change in regulation. Any variations will be notified to your last known address in writing.Your Questions Answered:
Q What does the Retracare Service Plan actually cover?
A Repairs. All repair or replacement costs following mechanical or electrical breakdown due to faulty manufacture for the lifetime of your Retracare plan. Protect+ cover also includes damage by accident as well as new for old replacement scheme if your product is not economic to repair.
Q Are all Costs paid for?
A Yes. Call out, labour, transportation and replacement parts (unless parts are covered by the manufacture in which case the manufacture carries out the service with no charge to the customer).
Q Who Caries out the repairs?
A Usually your supplying retailer, but if the retailer is not equipped or trained on your particular product Retracare Services will appoint an alternative qualified expert.
Q What if the product cannot be repaired?
A When the product is beyond economic repair Retracare will replace your product with a brand new comparative product if possible, from your original supplying retailer.
Q Are there any exclusions?
A Yes. But kept to a minimum, e.g. cover does not include: tuning, batteries, misuse, required maintenance and the like. Please see terms and conditions. Your household insurance may include cover against fire, theft, flood and damaged food. To avoid duplication of cover, and ensure best value from your service plan, we do not cover against these household insurance risks